Contact Us

We’re Ready to Assist – Contact KnestCo

At KnestCo, we value open communication and dependable service. Whether you’re exploring custom options, checking on your order, or need help after delivery, our dedicated team is here to ensure a smooth experience.

How We Can Help

Product Inquiries: Ask about sizes, finishes, or personalization before you buy.
Order Updates: Modify details, confirm order status, or request changes promptly.
Shipping Support: Questions about shipping times, tracking numbers, or international orders? We’ve got answers.
After-Sales Care: If your package arrives damaged or different than expected, contact us within 7 days.
Returns & Refunds: See our policy page or contact us directly for guidance.

Contact Information

Customer Support Hotline:
+1 931-551-3779

Email Support:
support@knestco.com
We respond to all emails within 24 business hours.

Business Address:
28612 Orville Rd E, Orting, WA 98360, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.

Support Hours:

Monday – Saturday: 8:30 am – 7:00 pm (EST)
Sunday: 10:00 am – 2:30 pm (EST)
Messages received outside these hours will be answered the next business day.

Tips for Faster Service

Provide your order number and detailed info with your inquiry.
For personalization updates, contact us within 12 hours of purchase.
For urgent concerns, reach out by phone during business hours.

Our Guarantee

Human responses to every inquiry—no bots.
All product listings are kept accurate and current.
Transparent communication about costs, process, and timelines.